On Thursday I had the huge honor of speaking at the Spring for Life conference at Life West Chiropractic College. Many of you have written me asking me to explain the comment I made about being able to measure everything that happens in my offices through numbers.

I am a huge fan of metrics. I firmly believe that you can’t grow anything you can’t measure. A book I highly recommend called “The Game of Work”, Charles A. Coonradt, speaks well to the need for metrics.
In his book he used a widget company as an example. He noticed that if we just measured the production of units created per day, without telling anybody they were being measured, the numbers kept increasing. Then once they told the factory workers that they were being measured and provided daily feedback they increased even more. And finally management decided to add rewards for high production and consequences for low production the results increased exponentially compared to no measurement at all.

This being true we measure almost every procedure in out office. Not only do thing increase but it also serve as a wonderful way to see and correct small problems in the practice before they become critical errors.

Let me know if this was helpful and if you have any other questions.

Click on the image below to see how we review performance numbers each day.

Darren

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